Client Devices (Phones, Tablets, Computers)

• How to retrieve a MAC Address
• Android
• iOS (iPhone or iPad)
• Windows 10/11 Computer

How to retrieve a MAC Address

Android

How to retrieve the MAC address of an Android device

Device needs to be connected to the Webguard Router WiFi before proceeding.

1. Go to Settings > Network & Internet > Network or Internet
2. Click on the Settings icon next to your WiFi name
3. Click on Privacy
4. Choose Use device MAC
5. Go back to the previous screen
6. Scroll down and look for Device MAC address

iOS (iPhone or iPad)

How to retrieve the MAC address of an iOS device

Device needs to be connected to the Webguard Router WiFi before proceeding.

1. Go to Settings > WiFi 
2. Click on the Information icon next to your WiFi name
3. Disable Private Wi-Fi Address
4. Tap Continue at the prompt
5. The MAC address will be visible as the Wi-Fi Address

Windows 10/11 Computer

How to retrieve the MAC address of a Windows Computer

• Ensure device is connected to the Webguard Pro network - either Wired or WiFi

Wired Network

Wireless Network

Alternative Method: CMD Line

Open the command prompt, and type ipconfig /all

• The challenge is to make sure that you're looking at the MAC address for the active interface, and not for any other interface
• Make sure the interface has a real IP address (e.g. 192.168.1.100 or 192.168.8.100)